Claims & Forms

How to File a Claim

There are several ways to file a claim, depending on what type of claim (e.g. dental) and insurer (e.g. Green Shield). More of our insurers are moving toward an online-only claim process and we will update this page as often as we can to keep up with those changes. As always, if you have any questions about how to file a claim, please contact us.

Health and Dental:

Sign up for online services at www.gsceverywhere.ca. Once logged in you can sign up for direct deposit, submit claims and check benefit eligibility. Providers can also submit claims directly to Green Shield using the online service portal. 

Co-ordination of Benefits: You may have health and dental benefits under this plan as well as another plan, such as your spouse’s plan. Benefits can be coordinated according to the Canadian Life & Health Insurance Association guidelines. The total amount payable will not exceed 100% of the eligible expense incurred.

Your Claims:
First: Submit to Green Shield (Primary)
Second: Submit to Spouse’s plan (Secondary)

Spouse’s Claims:
First: Spouse submits to their plan
Second: Submit to your plan

If your child(ren) is covered under both plans, the primary coverage belongs to the parent whose birthday comes first in the year. Copies of receipts must be submitted to the Secondary plan along with the Primary carrier’s explanation of benefits.

Short Term and Long Term Disability

Forms are available online from Canada Life and should be submitted within 5 days of injury or illness and must be submitted no later than 90 days after onset of injury or illness. The MBT must complete an employer statement with your claim so please let us know when you are submitting a claim. Forms can be submitted online or emailed to Vancouver.DMSO@canadalife.com.

Critical Illness:

Please contact the MBT office for claim forms.

Life/AD&D:

In the event of your death, claim forms will be mailed to the beneficiary on file. Information is forwarded to your last known address.